Support

Crashing Issues

Game crashes can be caused by a damaged game install. Try redownloading the game or verifying your game files through Steam.
If you haven't recently, updating or reinstalling your video card drivers might help some crashing issues.
In some cases damaged system or DirectX files can cause crashes.
For Windows: Info about scanning and repairing system files is available here.
If the game is still crashing, send us an output log file and any info about what you did before the crash.

Troubleshooting Networking Issues

If you are having issues connecting either at game start or during gameplay you can try some of the following steps to help resolving the issue.

Verify that your firewall / anti-virus software is not blocking the game. Try temporarily disabling it.
Third party networking software such as Hamachi can cause issues. Try uninstalling / disabling this software.
Make sure your router's firmware is up to date
Sometimes restarting your router / networking gear can help
If you are using Steam: Try verifying the game cache
If you downloaded the game directly: Redownload the game
Make sure the following network ports are not blocked and are being properly routed.
- UDP ports 27000 - 27003
- TCP ports 4530-4532
- TCP port 843
- TCP port 4520

If you are still having issues you can contact us at team@leafygames. If you can send us your Player.log file and let us know the region you are connecting from it would help us fix the issue. You can send us an output log file by using the instructions at this link

Tips for Improving Performance

If you have a dedicated graphics card, ensure the game is using it. You can look at the top of your output log and you should see it list what graphics device the game is using. Check the control panel of your graphics card manufacturer to ensure it it set to max performance in gaming for PULSAR.
Setting the graphics quality to Low or Lowest can increase the frame-rate at the cost of some lighting quality.
Disabling post-processing effects (SMAA, SSAO, Bloom, Sun Shafts) will reduce GPU load
Lower the game resolution. This will put less load on your GPU potentially increasing the frame rate.
Lowering the FOV setting can slightly help performance
Turn off Vsync. Vsync can drastically lower the frame rate as it attempts to sync the rendered and displayed frames.
Check RAM usage, and VRAM usage. If too high perhaps tweak some settings or try to close background programs.
Sometimes anti-virus programs can lower performance if real-time scanning is enabled.
Turn off any power-saving features of your OS when gaming to increase the CPU frequencies and performance in certain situations.
If using a laptop, ensure that it isn't throttling the CPU or GPU due to high temperatures. We've seen many laptops that heat up quickly when gaming and drastically reduce the framerate of games to cool itself off. Limiting your framerate in the video settings menu could potentially prevent this.
If you are using an SLI or Crossfire setup, disable it when playing PULSAR. These are not supported.
If you are still having performance issues and meet the minimum specifications then let us know at team@leafygames.com.

PULSAR Minimum Specs
2 GHz Dual Core CPU
4GB RAM
Intel HD 5000 (SM3+)
PULSAR Recommended Specs
2.8 GHz Quad Core CPU
4GB RAM
NVIDIA GeForce GTX 1060
AMD RX 580
PULSAR VR Recommended Specs
3.5 GHz Quad Core CPU
8GB RAM
NVIDIA GeForce GTX 1070
AMD RX 580

Linux: Dependencies

If you are having trouble launching the game or don't hear any audio try installing the following libraries / packages (64-bit versions): SDL2 GTK+ GNU Standard C++ Library On Linux you can specify the voice chat system to use Pulse audio using the following startup argument: -ts-use-pulse-audio

Windows: Dependencies

If you are having trouble launching the game or don't hear any audio try installing the following libraries: DirectX (June 2010) End-User Runtime: https://www.microsoft.com/en-us/download/details.aspx?id=8109 Uncheck the "Set MSN as your default homepage and Bing as your default search engine" option Download and install normally VC++ 2013 Redistributable: https://www.microsoft.com/en-us/download/details.aspx?id=40784 Select vcredist_x86.exe when downloading Some users have reported that vcredist_x64.exe may also be necessary on some setups